Work

SUMMARY

International team builder, creative leader, collaborative and inclusive manager. Designer, technologist, and illustrator with over twenty years of crafting delightful experiences and useful tools.

SPECIALTIES

  • Empowering and inspiring creative professionals to do great work
  • Collaboration and building of strategic partnerships with stakeholders
  • Creative exploration, invention, and critical thinking
  • Creation of beautiful interfaces and experiential moments
  • International team management
  • Mechanism and process owner for design teams
  • Identification of top talent and recruitment of designers, writers, researchers, and UX engineers
  • Story building, presentation, and public speaking
  • Authorship of HIGs, pattern libraries, and style guides
  • Technology expert, fluent in HTML, CSS, mobile, and web languages

PATENTS

  • 8413882 – Mobile application for customer feedback
  • 8444048 – System and method for providing transaction-related communication
  • 9285958 – Browser interface for accessing predictive content
  • 10068262 – Application for transaction information delivery
  • 10139898 – Distracted browsing modes
  • 2014/0195890 – Browser interface for accessing supplemental content with cards
  • 2014/0195337 – Browser interface for accessing supplemental content with content pages
  • 2015/0082181 – Approaches for three-dimensional object display
  • 2015/0082145 – Approaches for three-dimensional object display markup language
  • 2015/0082180 – Approaches for three-dimensional object display used in content navigation

EXPERIENCE

Head of Design – AWS Support, Seattle, WA
2021 – Current
Leader and manager of design teams in the US and Africa, responsible for customer service tools used by thousands of AWS employees and millions of AWS customers. Owner of team charter and team morale. Recruitment and career planning of design talent. Operational ownership of team’s output, quality, and timely deliverables. Responsible for research, design, and quality of over 40 tools.

Sr. UX Manager – Amazon Physical Stores, Seattle, WA
2020 – 2021
Leader of UX and HCI across all Amazon physical stores including Go, Fresh and Whole Foods. Products owned include checkout and point-of-sale systems, associate tools, inventory management tools, in-store electronic price display, and in-store promotions.

Sr. UX Manager – Amazon Business, Madrid, Spain
2017 – 2020
Leader of multiple design teams responsible for entire buying experience for B2B customers. Built a global cross functional organization. Hired designers, front-end engineers, writers, UX researchers, and business intelligent engineers. Owned operational processes, research strategies, design roadmaps, and wrote product vision proposals. Became expert in scalable processes, hiring, and tech site management.

UX Manager – Amazon, Seattle, WA
2014 – 2016
Design Manager for Seller Support. Established and built UX team, created mechanisms and processes for the team, and coached designers. Worked with senior leadership to define a global product three-year vision for the organization. Became expert in people management and goal setting.

Sr. UX Designer – Amazon, Seattle, WA
2011 – 2014
Lead Designer of Kindle Bookstore Amazons first generation tablets. Lead Designer for Silk Browser on multiple devices including 3D Fire Phone. Presented design work regularly to Amazon leadership including Jeff and S-Team. Became expert in accessibility, mobile platform design, and responsive HTML5.

UX Designer – Amazon, Seattle, WA
Jan 2007 – 2011
Interface Designer for Customer Service, creator of Your Orders, designer for Your Account, Return Center, and Help. Became expert in A/B testing, content management, and agile development processes.

Sr. Interface Designer – Nervana, Inc., Bellevue, WA
March 2003 – Jan 2007
Design of web and desktop products. Delivered prototypes, style guides, interface specifications, graphics libraries, and production assets. Presented to entire company on a regular basis. Became expert in CSS, Java Script and HTML.

Sr. Designer – The Boeing Company, Seattle, WA
March 2001 – Nov 2002
Created executive level marketing material for the Commercial Airplane Division. Built a company-wide content management system. Built and managed presentations for use on web, video, and international trade shows. Became expert in video and trade-show production.

Interface Designer – HealtheTech, Seattle, WA
Oct 1999 – March 2001 
Worked as the lead designer and front-end builder for all aspects of the company web and software products. Designed, built and maintained multiple web sites both internal and external. Lead usability studies. Became expert in website building.

Model-Mold Design Engineer – Avia Group International, Portland, OR
1995 – 1996
Developed and created new footwear products. Produced 3D prototypes and CAD drawings. Created prototype footwear suspension systems for the R&D group. Became expert in physical product development.

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